Acceptable Use Policy

This Acceptable Use Policy ("AUP") outlines the rules and guidelines for using Korex Marketing's done-for-you marketing services, including the ads, posts, landing pages, and email and text campaigns we run for you. By using our services, you agree to comply with this policy.

1. General Guidelines

Korex Marketing helps local service businesses get more calls and booked jobs. We expect all clients to:

Use our services in good faith and for legitimate business purposes
Respect the rights of others, including intellectual property rights
Keep the claims, prices, licenses, and offers in their marketing accurate and truthful
Comply with all applicable laws, regulations, and platform policies

2. Prohibited Advertising and Content

You may not ask us to publish, advertise, or send content that:

2.1 Illegal Content

Violates any local, state, national, or international law
Promotes or facilitates illegal activities
Sells or promotes illegal products or services
Involves money laundering, fraud, or financial crimes

2.2 Harmful Content

Contains malware, viruses, or malicious code
Engages in phishing or attempts to steal personal information
Promotes violence, terrorism, or extremism
Threatens, harasses, or bullies individuals
Promotes self-harm or suicide

2.3 Offensive Content

Contains hate speech or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or national origin
Contains pornography or sexually explicit material
Exploits or endangers minors in any way
Contains graphic violence or gore

2.4 Deceptive Content

Impersonates another person, business, or organization
Makes false or misleading claims about your services, pricing, licensing, or guarantees
Uses fake testimonials or reviews, or misrepresents your ratings
Uses bait-and-switch offers or prices you do not intend to honor
Misrepresents your identity, location, service area, or affiliation

2.5 Intellectual Property Violations

Infringes on copyrights, trademarks, or patents
Uses others' content without proper authorization
Sells counterfeit goods
Distributes pirated software, media, or other materials

3. Prohibited Activities

You may not engage in activities that:

3.1 Platform Policy Violations

Violate Google Ads policies, Local Services Ads rules, or Google Business Profile guidelines
Violate Meta's Advertising Standards or Community Standards on Facebook and Instagram
Use keyword-stuffed business names, fake addresses, or virtual offices on your Business Profile
Create duplicate listings or accounts to get around restrictions, suspensions, or bans
Request we bypass ad disapprovals, account reviews, or verification steps

3.2 Text and Email Campaigns

Send texts to anyone without the consent required by the TCPA and carrier rules
Send emails that do not comply with CAN-SPAM, including a working unsubscribe link and your business address
Provide purchased, rented, or scraped contact lists for campaigns
Ignore opt-out requests, including replies of STOP or unsubscribe requests

3.3 Reviews and Search Manipulation

Post fake reviews or reviews written by employees, friends, or paid parties
Offer discounts, gifts, or payment in exchange for reviews where platform rules forbid it
Post false or malicious reviews about competitors
Engage in link farming, spam backlinks, or other SEO manipulation schemes

4. Industry-Specific Restrictions

We do not provide marketing services for certain industries and business types, including:

Adult entertainment or escort services
Gambling or online casinos (unless properly licensed)
Weapons, ammunition, or explosives sales
Drug paraphernalia
Tobacco or vaping products (where prohibited)
Multi-level marketing (MLM) schemes
Payday loans or predatory lending

5. Leads, Calls, and Customer Data

When handling calls, leads, and customer data from campaigns we run:

You must respond to legitimate inquiries in a reasonable timeframe
You may not use lead data for purposes unrelated to the inquiry without proper consent
You must comply with call recording notice and consent laws in your state
You must comply with anti-spam and telemarketing laws when following up with contacts

6. Reporting Violations

If you encounter content or behavior that violates this Acceptable Use Policy, please report it to us:

Email: [email protected]
Website: Contact Form

When reporting, please include:

The ad, landing page, post, or message in question
A description of the violation
Any supporting evidence (screenshots, links)
Your contact information for follow-up

7. Consequences of Violations

Violations of this Acceptable Use Policy may result in:

Warning: Notification to remove or modify content
Content Removal: Immediate removal of violating ads, posts, or pages
Campaign Pause: Temporary pausing of the campaigns we manage for you
Service Termination: Ending our services and removing our access to your accounts
Legal Action: Reporting to law enforcement or civil action where appropriate

We reserve the right to take any of these actions at our sole discretion, with or without prior notice. Severe violations may result in immediate termination without warning.

8. Appeals

If you believe your campaigns were paused or your services were terminated in error, you may appeal by contacting us at [email protected]. Include:

Your business name and account email address
The campaign, ad, or page in question
A detailed explanation of why you believe the action was in error
Any supporting documentation

We will review appeals within 10 business days and respond with our decision.

9. Changes to This Policy

We may update this Acceptable Use Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of our services after the changes become effective constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Acceptable Use Policy, please contact us:

Email: [email protected]
Website: Contact Form